CAMPASPE Shire Council’s overall performance is significantly lower than the average rating for similar sized councils.
Results from this year’s community satisfaction survey gave council an index score of 50.
Which is on par with last year’s result but below the rating for councils of similar size and structure.
Campaspe’s performance on most measures remained stable compared to last year’s results but are a far cry from those achieved by councils state-wide.
Encouragingly, the report says, perceptions of overall council direction have improved significantly.
The 2017 index score of 45 is five points higher than that achieved in 2016.
In a press release mayor Adrian Weston said the scores, which are generally in the 45-63 range, were ‘‘steady and on trend’’ but could be improved and council were working on ways to make this happen.
‘‘The report states council is performing well in the areas of customer service, community consultation and engagement, and advocacy, with sealed local roads the area in need of attention,’’ Cr Weston said.
‘‘Overall council direction has increased five points, from 40 to 45, which is pleasing to see, however we are concerned with the significant drop in sealed local roads, down 13 points, from 53 to 40.
‘‘Information from our service requests and ongoing inspection program indicates the sealed road network is in generally good condition. We suspect the deterioration of the VicRoads sealed network has impacted this result. Many VicRoads controlled roads, such as the Northern Hwy, Kyabram-Echuca Rd, have deteriorated since the heavy rains of late 2016, and council has been working with VicRoads to address resident’s concerns.’’
Cr Weston said part of the difficulty in interpreting and understanding the results from the survey was that the response was based on perception.
‘‘Of the 400 people surveyed, only 57 per cent had contact with council over the past year, however all answer the questions as part of the survey,’’ Cr Weston said.
‘‘As the survey doesn’t provide us with comments, we are unable to drill down to further understand what may be driving any of the results.
‘‘Our recently adopted Council Plan has a number of strategies for action during the coming four years which we hope will help in giving our ratings a bit of a lift.’’
Council will now review the report in detail and look at other opportunities that may assist in understanding the data further, such as service specific surveys.
The survey was conducted by telephone to 400 households in February and March by the Victorian Government and measures community perception on council’s performance across a range of measures.
The full report is available on council’s website, campaspe.vic.gov.au