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Hello, hello, can anyone reach me?

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July 17, 2017

Alan Morris from Garage Door Warehouse has had issues with phones since the NBN has been installed. Photo by Luke Hemer.

HOW do you run an effective business in the twenty-first century without working phones or internet?

That you can’t is something Echuca businessman Alan Morris (pictured) found out the hard way.

Garage Door Warehouse located on the Murray Valley Hwy specialises in the retail, installation and servicing of garage doors and uses a cloud based accounting system — which means without internet it is impossible to work.

Over the past three weeks the business has experienced two instances where they have lost their landlines and internet simultaneously for four days at a time.

The first time this happened on June 22 to the June 26, Alan rang his service provider Telstra but found he couldn’t get a clear answer to the problem.

‘‘We managed to get one of our three business landlines diverted to a mobile to do some work,’’ Alan said. ‘‘Telstra gave us $500 in compensation for the disruption to business.’’

However the next time it happened from July 5 to July 9, Garage Door Warehouse could not get any landline diverted.

‘‘If customers rang they got the message ‘the number you have dialled is disconnected please check the number and try again’,’’Alan said. ‘‘We had customers thinking we had closed down.

‘‘I got an email from a competitor in Shepparton enquiring because a Moama customer had called him instead. The worst part was for the second outage, Telstra offered us $100 compensation — that’s a slap in the face really.’’

And the revenue lost? According to Alan it could be in the thousands.

‘‘It’s like asking how long is a piece of rope, we’ll never know. It’s fixed now but twice in such a short time is beyond frustrating.’’

Telstra area general manager Steve Tinker said Telstra had spoken with Mr Morris and apologised, saying ‘‘the issue related to an error within Telstra in the management of his order’’.

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