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Communication the key with Centrelink

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April 04, 2018

STUDENTS and apprentices who have applied for a Centrelink payment need to keep their details updated to ensure they receive the correct payment.

STUDENTS and apprentices who have applied for a Centrelink payment need to keep their details updated to ensure they receive the correct payment.

Department of Human Services general manager Hank Jongen reminded students to inform the department of any changes to their circumstances: “Youth Allowance, Austudy and ABSTUDY recipients have 14 days to notify us about any changes to their circumstances, such as study details, income, address or relationship status, as these may affect payments,” Mr Jongen said.

“Students can use digital services to tell the department about changes to their circumstances without needing to call or visit a service centre.

“For example, students can let us know when they have started or stopped working using their online account through myGov or the Express Plus Centrelink mobile app.”

Digital services are increasingly becoming the preferred method for students to complete their business with the department.

On average, students report 80,000 times each month using their Centrelink online account, and 100,000 times using the Express Plus mobile app.

“Students can also subscribe to electronic messaging for reminders and track their claim to monitor the progress of their application through myGov or the Express Plus mobile app,” Mr Jongen said.

For more information on student payments or keeping your details updated, visit humanservices.gov.au/students

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