Up to 40 people, to be drawn from GMW’s diverse customer base, will take part in a three-day forum called Beneath the Waterline to be held in Echuca in August.
They will have direct input in areas ranging from pricing, service standards and equity for the organisation from 2020 to 2024.
‘‘We have held months of consultation and engaged in hundreds of conversations to help us develop our pricing submission for the next four years,’’ GMW managing director Charmaine Quick said.
‘‘We are well aware this next pricing submission is being developed at the same time as we are managing challenges on climate, increased competition for water and a changing customer base.
‘‘So in recent months we have been collaborating with you — our customers — like never before with surveys, drop-in sessions, summit meetings and gathering extensive and valuable feedback from our Water Services Committees and pricing and tariff working groups.’’
Ms Quick said the three-day forum would take this engagement a step further, with GMW and industry experts presenting information and views on key subject areas.
These will include fixed and variable charges, service standards, payment options and how GMW best manages those customers experiencing financial hardship.
GMW develops a pricing submission every four years to put forward its proposed fees and charges to the independent umpire – the Essential Services Commission.
Ms Quick said GMW was now urging customers to register their interest to take part in the forum to be held in early August.
Independent selection criteria will be used to ensure participants represent GMW’s diverse range of customers in terms of the size of their operation, location, what they produce and what services they use.
Customers can register their interest by visiting gmwater.com.au or a GMW customer service centre or phoning 1800013357.
Beneath the Waterline is on Sunday, August 4; Friday, August 9 and Saturday, August 10 at the Mercure in Echuca.
For information, visit gmwater.com.au
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