The Insurance Council of Australia (ICA) will host a community information evening on Wednesday, November 30 at Echuca Workers for insurance customers impacted by the recent floods in Echuca and its surrounds.
The town hall-style information session will provide policy holders with general information on the claims process and complaints avenues, while offering practical advice to assist with insurance claims and the recovery process.
Representatives from the ICA, Australian Financial Complaints Authority (AFCA), Arc Justice and insurers will be available to answer policy-holder questions.
ICA chief executive Andrew Hall said the ICA and insurers understood the recent trauma the community had experienced as a result of the floods.
“We encourage local policy holders impacted by the devastating event to come to this event to hear invaluable information that will help people with their claims and the insurance process,” Mr Hall said.
“We understand it is difficult for some to attend, and so the ICA has produced an online virtual session which provides general advice and helpful tips to navigate the clean-up, recovery and claims process.”
The information session will cover an overview of the floods, the process of making a claim, the types of support available in a crisis and insurance terminology.
The audience will also have the opportunity to participate in question time.
The meeting will be held at Echuca Workers from 5pm to 8pm on Wednesday, November 30.
Capacity is limited and registration is essential. To register visit https://www.eventbrite.com.au/e/echuca-insurance-customer-townhall-registration-473786908397
To attend the virtual information session, visit https://www.youtube.com/watch?v=6PmHoP08-zE