Customer Operations manager Steve Dunlop said as water meters sat above the ground they were exposed to the elements and had an increased risk of becoming frozen.
“We’re asking the community for their assistance to help prevent water meters becoming frozen, by covering their meter with either an upturned bucket, cardboard box or even an old tyre,” he said.
“You just need to ensure that the meter can still be accessed for meter reading and maintenance.”
While pouring another source of water over your meter may start the unfreezing process, it can also cause a split or burst.
Boiling or hot water should be avoided; lukewarm water is ideal.
“If your water meter or pipe does freeze, the best solution is to wait for the ambient temperature to rise and for the meter to unfreeze naturally,” Mr Dunlop said.
Coliban Water's digital meter roll-out continues throughout the region with more than 17,000 installed so far.
It is important to note that meters fitted with a digital logger will also have been fitted with a cover.
The covers that have been installed on digital loggers do not interfere with the signal and should not be tampered with.
Customers are also encouraged to cover any exposed pipes to prevent them from splitting or bursting in cold weather.
“If customers do experience a burst pipe on their property it is important to turn off the water supply at the stop tap located at the water meter and arrange for a licensed plumber to repair the pipe,” Mr Dunlop said.
“If water is leaking near any electrical appliances, call a licensed electrician immediately.”
Anyone experiencing disruption to their water service due to a split water meter as a result of frost can contact the Coliban Water Customer Support Team on 1300 363 200.
