News

Telstra outage in Lockington continues

Jan 17, 2019

LOCKINGTON and Bamawm residents have been left without Telstra mobile phone service for about two days as a cable on a cell tower has been damaged.

Hold tight - we’re checking permissions before loading more content

A Telstra spokesperson said the company was aware of an issue impacting 3G and 4G mobile and landline services, including both voice and data.

“We had technicians onsite yesterday (Wednesday) but due to the complex nature of the repair work, a specialist crew was brought in and is currently onsite working to restore services,” the spokesperson said.

“We apologise to our customers for the inconvenience and understand the frustration this can cause.”

Telstra couldn’t give an exact timeframe as to when the problem would be resolved, however said that technicians are “working to have services restored as quickly as possible.”

Residents have taken to Facebook to air their frustrations on the Lockington Community Group page, with some residents reporting patchy reception.

It is unconfirmed whether residents’ mobiles were receiving a signal off the Rochester tower or whether the Lockington tower was becoming active.

Telstra encouraged residents to visit outages.telstra.com.au to keep updated.

By McPherson Media Group