ECHUCA’s Centrelink Service Centre is turning locals away under new guidelines to protect staff and customers as the COVID-19 pandemic escalates in Victoria.
Victorians who need access to payments are being urged to use online and call service options rather than visiting service centres.
According to Services Australia, centres remain open but only for the most vulnerable in the community.
In line with the latest health advice, there will be strict limits on the number of staff and customers who can be in a service centre at any one time.
If someone attends a service centre but can undertake their business via online or telephone, they may be asked to leave and use these services.
Someone may also be asked to leave if their border or travel permit does not allow them to be in a service centre.
“People may be redirected to online or phone services if they visit a service centre for routine business – so save a trip, stay home and try these options first,” Minister for Government Services Stuart Robert said.
A step-by-step guide to applying for payment is available at servicesaustralia.gov.au/covid19 and information about online and self-service options is available at servicesaustralia.gov.au/selfservice or call 136 240.
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